ADR Entities

In the event of a legal dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity:

CACRC - Centro de Arbitragem de Conflitos de Consumo da Região de Coimbra (Consumer Conflict Arbitration Center of the Coimbra Region):

• Av. Fernão Magalhães, Nº 240, 1º, 3000-172 Coimbra
• phone: +351 239 821 690
• email: geral@cacrc.pt
• website: www.cacrc.pt
• office hours: Monday to Friday, from 10:00 to 12:30 and from 14:00 to 16:30

Directorate-General for Consumers:

• website: www.consumidor.gov.pt
• customer service line: +351 213 564 600
• customer service line hours: Monday to Friday, from 9:30 am to 5:30 pm